Does KSKM Offer 24/7 Support?

KSKM’s website hosting servers provide 99.9% service uptime. However, should there be an issue with your hosting service KSKM does NOT offer 24/7 support. We do offer though the same prompt and quality responses as with all of our services to get to the bottom of any issues that should arise.

How Does KSKM Handle Website Hosting Renewals?

KSKM bills for their website hosting package once a year by sending out an invoice 30 days before service is set to expire. Payment can be made by clients by check or credit card using PayPal.

What If I Forget to Pay My Bill On Time?

KSKM will make a couple efforts to contact you by phone and email before your yearly renewal expires. However, if you should forget to pay your bill on time your service will be temporarily suspended. Temporary suspension of accounts means that all websites being hosted on your account will not be viewable online.

How Do I Get My Temporarily Suspended Account Back On-Line?

If your account has been temporarily suspended you have 30 days to activate your account by paying your bill in full. Furthermore, a $18 reactivation fee needs to be paid in full along with the outstanding balance on the account.

What If I Do Not Reactivate My Account Within 30 Days?

If you fail to make arrangements to reactivate your account within 30 days after of your account suspension your account will be permanently deleted and all websites hosted on that account will be gone permanently.

Does KSKM Offer Complete Hosting Account Deletion Restorations?

If you are hosting your website with KSKM and your account becomes permanently deleted KSKM offers a complete account restoration back up service for $296. Restrictions apply and complete restoration results are not guaranteed.

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